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How can we help?

Browse our FAQ by categories or use the search below to quickly find the answer you’re looking for.

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All questions

General
9 answers
My account
answers
Rewards
15 answers
Reservations
9 answers
Cash forward
6 answers
In-stay cash
3 answers
Extension
21 answers
Referral Program
5 answers

What is The Guestbook Extension?

The Guestbook Extension is a Chrome and Safari extension that saves you time & money by simplifying the way you book hotel rooms. The extension shows you deals that big

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Why am I getting a blank page?

The reason you are likely seeing a blank page after attempting to log in is due to Safari. We are aware of an issue with Safari in which it returns

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I don’t see my desired hotel on your site. Why?

If your desired property is not listed on our site, the hotel is either not part of our program or no longer

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Can you help me with information about the hotel?

We unfortunately do not have all the information you may be looking for as we simply facilitate the cash rewards for our partner hotels. However, you can find the link

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Which hotel charges qualify for rewards?

Rewards are earned on Eligible Charges, which are defined in detail in our Terms of Use. In general, Eligible Charges shall include the below, exclusive of taxes and fees: Room-only rates Package rates

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Do I need to inform the hotel that I am a member of The Guestbook?

No. Participating hotels have agreed to issue your loyalty rewards if you have Eligible Charges and have an e-mail address on the reservation that matches an e-mail listed on your

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What hotels does The Guestbook work with?

We partner with over 800 boutique and independent hotels worldwide! You can browse our hotels by visiting our search page here. Simply enter the destination name and use our interactive

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Is The Guestbook part of the hotel?

No, The Guestbook is a 3rd party company that has partnered with hotels around the world to give guests that book direct Cash Rewards to enhance their experience after their

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What is The Guestbook?

The Guestbook is the world's first cash back hotel loyalty program that rewards members for booking direct at over 800 of the best independent & boutique brand hotels in major

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Why didn’t I receive all my gift cards / rewards?

Some gift card orders require additional review by one of our team members. These orders will show a status of PROCESSED. Please allow up to 1 business day for the

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Where can I see my cash back?

Cash Rewards can be viewed in your Guestbook dashboard. You'll need to log in to your account to view

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Which charities does The Guestbook work with?

We partner with GlobalGiving.org to provide our members with a vast choice of charities. GlobalGiving connects nonprofits, donors, and companies in nearly every country around the world. They help local

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Will I be able to redeem rewards if I live outside of the United States?

Yes, absolutely. The Guestbook utilizes third party vendors, such as PayPal, to transfer reward redemptions to international members in their selected currency. These vendors handle all necessary legal requirements and

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What currencies does The Guestbook support?

Redemptions via PayPal are available in the below currencies. Australian Dollar AUD Canadian Dollar CAD Swiss Franc CHF Czech Koruna CZK Danish Krone DKK Euro EUR Pound Sterling GBP Hong Kong Dollar HKD Hungarian Forint HUF Israeli New Shekel ILS Japanese Yen JPY Mexican Peso MXN Norwegian Krone NOK New Zealand Dollar NZD Swedish Krona SEK Singapore Dollar SGD Thai Baht THB New Taiwan Dollar TWD United

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Can I receive rewards for the stays of others?

While we appreciate your participation in our program, our program is designed to be for guests who book directly with the hotel and utilize the reservation. A reservation will also

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Why didn’t I receive my PayPal funds?

If this is your first time redeeming your rewards to your PayPal account, you will need to "claim" the funds via an email sent from PayPal. The email will have

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What is the MasterCard e-gift card?

This is a virtual card that will be sent to the email address specified and which can be used for online or phone purchases worldwide, wherever MasterCard is accepted. The

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How do I calculate the amount of rewards that I will receive?

Rewards are calculated on the final total of your room charges, excluding taxes, fees and incidentals. 5% of this total is rewarded in Cash Back and 15% in Cash Forward. Note:

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Can I cancel my redemption/rewards order?

Unfortunately, all orders are final and cannot be returned or cancelled. In addition, MasterCard cards are non-cancellable / non-returnable once the order has been processed, have a token that expires

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Why does my account show zero (0.00) rewards?

There are a few reasons why your rewards are missing or not showing in your account. These are as follows:It is possible that you have multiple accounts and are logged

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How long will it take for me to receive my rewards?

In most cases, rewards are available to you within minutes of processing your order. Some redemptions may require a review, which is normally completed within 1 business day. Other reasons: There may

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Can I donate to any charity?

As much as we would like to be able to, unfortunately no. We do however partner with GlobalGIving.org to be able to a wide variety of charities for our members

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When can I redeem my rewards?

Rewards may be redeemed once you've completed your stay and it has been validated with the hotel. This is usually within 7 business days but can take longer in rare

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Do my rewards expire?

Your cash rewards do not expire if you confirm your account within 60 days after completing your first stay and then keep an active account - which is very easy

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My reservation was denied due to no matching email.

You are seeing this message as the reservation has been deemed ineligible due to the email address on file being changed. If you have an alternate email address, please add

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Why am I given a choice of submitting a reservation or bill?

We give you the option of submitting either your reservation confirmation or final bill (we don't need both). If you submit your reservation confirmation, we will get the final bill

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Can I book rooms for others and receive the cash rewards?

Our program is designed to be for guests who book directly with the hotel and utilize the reservation. If you are staying in one of the rooms, you will be

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I need to cancel/modify my reservation, can you help?

Unfortunately if the reservation was made with the hotel, you will have to contact them directly. We do not have access to the hotel's systems and simply facilitate the

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My reservation is not listed in my account. Why?

Our system captures most reservations made directly on our partner hotel sites. If you booked over the phone or via any other method besides the website, please forward your confirmation

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I previously stayed at a Guestbook hotel. Can I earn cash rewards on those completed stays?

Yes, however you must have been enrolled in the program prior to your stay and it must have occurred within the last 60 days to qualify for cash rewards. If

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I have an upcoming stay but was not a Guestbook member when I booked. Can I still earn cash rewards?

No problem! Since you're enrolled with The Guestbook, you're still eligible for rewards. Simply forward us your reservation confirmation email to rewards@theguestbook.com before you arrive at the

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Is there a time limit for submitting reservations or bills?

You do need to ensure that you submit either your reservation confirmation or final bill to The Guestbook within 60 days after checkout. If you do not see a qualified

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Do all reservations qualify for rewards?

Unfortunately, only those eligible per our Terms of Use and booked directly with the hotels qualify for rewards. You must also be enrolled in our program prior to your date

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What if I try to redeem Cash Forward in the same destination where it was earned?

Cash Forward can not be used at the hotel where it was earned. If you earned rewards at multiple hotels, then only those rewards earned in destinations that meet the

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Does Cash Forward have blackout dates?

Cash Forward is not subject to blackout dates. However please note that some hotels may not be available during the desired

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Does Cash Forward expire?

Cash Forward will no longer expire as of March 24th, 2022! This applies to Cash Forward earned on stays beginning January 1st, 2020. Cash Forward earned for prior years can

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Can I earn new rewards on a Cash Forward stay?

Yes. You may earn new rewards on all Eligible Charges not covered by Cash Forward. For example, if you redeem $100 of Cash Forward on a 3-night stay (3 x

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How do I redeem Cash Forward?

1. Click the "Explore Hotels" button on our site to search for your desired hotel or destination. 2. Once you select your dates and destination, you will be redirected to make

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What is Cash Forward?

Cash Forward is a special redemption option that encourages members to explore The Guestbook's portfolio of hotels. CASH FORWARD RULES 1. Cash Forward must be used on a stay that is

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Do all hotels offer In-Stay Cash?

Unfortunately, only select hotels offer this option. This option will be visible to you once you log in to your Guestbook account. You will also be notified via email if

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How do I redeem for an In-Stay Cash Experience?

In-Stay Cash redemptions can be redeemed at participating properties by clicking on the In-Stay Cash option (when available), or through the email you received. A voucher will be sent to

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What is In-Stay Cash?

In-Stay Cash is a special redemption option offered only to members of The Guestbook. Participating hotels have agreed to offer experiences at a reduced cost to Guestbook members who have

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What is The Guestbook Extension?

The Guestbook Extension is a free browser extension that helps travelers save money at thousands of thousands of hotels worldwide! The extension pops up when you're viewing a hotel on

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Is there a time limit for submitting folios/bills?

You do need to ensure that you submit either your reservation confirmation or final bill to The Guestbook within 60 days after checkout. If you do not see a stay

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Where & when will The Guestbook Extension pop up?

Once you find your room on the hotel’s direct site, or a supported third-party travel site, a pop up will appear in the top right corner of your browser and show

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The Guestbook Extension icon disappeared, why?

The Guestbook Extension may have been uninstalled by accident or needed to update. You can download/install it again to solve the issue. If your icon keeps disappearing, then please send

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How do I know if The Guestbook Extension is working?

If the extension icon is in color, then the extension should be working. If the icon is grayed out, then you are either not on a supported site or a supported

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I’m missing cash back, why?

If you used The Guestbook Extension to reserve your stay, received an email confirming we received your reservation details and don't see the booking in your account OR if your

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Why is my cash back pending and when will I receive it?

Your Cash Rewards are pending because your stay has either not been completed or validated by the hotel. Depending on the hotel, cash back is usually made available between one

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Can I use The Guestbook Extension on multiple computers?

The Guestbook Extension can be installed on every single computer you own! There is no

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I no longer see a rate comparison on a 3rd party site – what happened?

The Guestbook Extension needs to know what rate you saw on a third-party site to make a comparison. If you subsequently change your search on the hotel official site, The

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Why does The Guestbook Extension only compare the lowest rates?

Any given hotel may have 10 or more rates & room types, and usually they are priced at fixed premiums to the lowest rate. So, by sharing a comparison of

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Does The Guestbook Extension work with Bed & Breakfasts, Vacation Rentals or other Independent Hotels that are not Guestbook collection?

Not yet. The Guestbook Extension only works with accommodation types that have their own individual website with booking functionality, and many of these do not. If they do, The Guestbook

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Which third-party travel sites will The Guestbook Extension work on?

Currently The Guestbook Extension works with the largest travel sites: Expedia, Booking.com, Hotels.com, Kayak, Orbitz, Travelocity, TripAdvisor, Agoda, Priceline.com, Hotwire, Google, and

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Can I “double dip” with other third-party cash back programs?

Unfortunately, if you use another cash back program, you will not be entitled to cash rewards from The Guestbook Extension. Hopefully, since The Guestbook Extension is usually much more generous,

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Will I be eligible for the hotel’s loyalty & direct booking benefits?

Yes. Since you will be booking directly with the hotel, you will be entitled to all direct booking benefits, including points & status qualification if

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Which hotels does The Guestbook Extension work with?

The Guestbook Extension currently supports major chain hotels like: Marriott, Hyatt, Hilton, Best Western, Wyndham, IHG and Choice Hotels.We are however working on getting more chains added

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How do I get The Guestbook Extension?

Getting The Guestbook Extension is simple and easy! You're only a one-click download away from an ultra-convenient way to save money. Visit https://theguestbook.com/extension to add to your browser today!

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What is the Guestbook Referral Program?

Guestbook members can invite friends to join the Guestbook rewards program. Members can start earning an extra 1% Cashback

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How do I refer friends to join The Guestbook?

Members can invite friends to join The Guestbook from their account by copying a unique share link or initiating an invite email

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How do I start receiving my referral rewards?

Once a member has 5 friends join and activate their Guestbook account through the Referral Program, the member will start earning

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Can I receive referral rewards from existing Guestbook members?

No, In order to earn the 1% referral rewards, members must be new and not associated with an existing Guestbook account.

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Where can I keep track of my referral activity and rewards?

Members will be able to track their referral activity from the Referral Program page.

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